At DigitalNeurals Global Inc., we strive to deliver high-quality digital marketing services, consulting, and training programs to help businesses grow effectively. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds may be requested for services purchased through our website or directly through our team.
By purchasing or engaging with our services, you agree to the terms outlined in this policy.
1. Service-Based Projects
DigitalNeurals offers professional services such as digital marketing strategy, email marketing automation, website development, SEO services, paid advertising management, and consulting.
Due to the time, expertise, and resources involved in delivering these services, payments made for completed work or ongoing service periods are generally non-refundable.
- Once a project has started, refunds will not be issued for work already completed.
- If a project is canceled by the client, payment for completed milestones remains due.
- Any unused portion of prepaid services may be reviewed on a case-by-case basis.
2. Monthly Retainer Services
For services billed on a monthly retainer basis (such as SEO, email marketing management, or social media marketing):
- Clients may cancel their service by providing at least 15 days written notice before the next billing cycle.
- If cancellation is requested after the billing cycle begins, services will continue until the end of the current billing period.
- No refunds will be issued for partially used monthly service periods.
3. Consultation Sessions
DigitalNeurals may offer paid or complimentary consultation sessions.
- Consultations may be rescheduled if requested at least 24 hours in advance.
- Missed appointments or cancellations within 24 hours may not be eligible for refunds.
4. Digital Products and Training Programs
If DigitalNeurals offers digital marketing courses, training programs, or downloadable digital resources:
- Due to the nature of digital products, purchases are generally non-refundable.
- Refund requests may be considered only if the content has not been accessed or downloaded.
5. Refund Review Process
Refund requests may be submitted by contacting our support team. Each request will be reviewed based on:
- The stage of project completion
- Services already delivered
- Contractual agreements
- Reason for cancellation
DigitalNeurals reserves the right to approve or deny refund requests at its sole discretion.
6. Chargebacks and Payment Disputes
Clients are encouraged to contact DigitalNeurals directly to resolve any billing concerns before initiating a chargeback with their financial institution.
Unauthorized chargebacks or disputes may result in suspension of services and additional administrative review.
7. Policy Updates
DigitalNeurals Global Inc. reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Information
If you have questions regarding this Cancellation & Refund Policy, please contact:
DigitalNeurals Global Inc.
Website: https://digitalneurals.com
Email: info@digitalneurals.com